Terms & Conditions
Terms & Conditions
Last updated: 27 August 2026
Please read these Terms & Conditions carefully before placing an order with us.
All About Chevrons is a trading name of:
Top Notch Signs & Graphics Limited
Company Number: 04562322
Registered in England and Wales
Registered Office:
Unit C4 Daedalus Park
Daedalus Drive
Lee-on-Solent
Hampshire
PO13 9FX
United Kingdom
Telephone: 023 9252 0333
Email: info@allaboutchevrons.com
In these Terms & Conditions, “All About Chevrons”, “we”, “us” and “our” mean Top Notch Signs & Graphics Limited trading as All About Chevrons.
1. About These Terms
These Terms & Conditions apply to orders placed:
Through the All About Chevrons website
By telephone
By email
Through an approved quotation
Through a trade account
By any other method agreed with us
They apply to both consumer customers and business customers, although different legal rights apply depending upon the capacity in which you purchase.
For the purposes of these terms:
A consumer is an individual purchasing wholly or mainly for purposes outside their trade, business, craft or profession.
A business customer is a person, company, organisation or other entity purchasing wholly or mainly for business, trade or professional purposes.
Nothing in these Terms & Conditions excludes or restricts any statutory rights which cannot lawfully be excluded or restricted.
Our separate Delivery & Returns Policy and Privacy & Cookie Policy should be read alongside these Terms & Conditions.
2. Our Products
All About Chevrons specialises in products including:
Chapter 8 vehicle chevron kits
Reflective vehicle markings
Magnetic chevron kits
Self-adhesive chevron kits
Vehicle-specific chevron kits
Reflective tapes
Vehicle signs
Escort vehicle signs
Wide load signs
Trailer and tipper chevrons
Related accessories and products
We make reasonable efforts to ensure that product descriptions, vehicle information, photographs, illustrations and specifications shown on our website are accurate.
Product images and vehicle illustrations are provided primarily to assist product identification and may vary slightly from the finished product.
3. Selecting the Correct Vehicle Kit
It is the customer’s responsibility to select the correct product for the vehicle unless we have specifically confirmed the appropriate product for you.
When ordering a vehicle-specific chevron kit, you should check the relevant details carefully, including where applicable:
Vehicle manufacturer
Vehicle model
Vehicle generation or shape
Year of manufacture
Rear door configuration
Tailgate or double doors
Roof height
Body length
Rear panel configuration
Full-back, half-back or panel coverage
Magnetic or self-adhesive material
Reflective material grade
Any other options shown on the product page
Vehicle manufacturers sometimes introduce changes during a model year or production run.
If you are unsure which kit you require, please contact us before placing your order and we will be happy to assist.
Nothing in this section affects a consumer’s statutory rights where the consumer reasonably relies upon specific advice provided by us.
4. Magnetic Chevron Kits
Customers ordering magnetic chevron kits must ensure that the relevant vehicle panels are suitable for magnetic attachment.
Magnetic products will not adhere to aluminium, plastic, fibreglass or other non-ferrous panels.
Some vehicles may also have:
Aluminium body panels
Plastic panels
Composite panels
Areas containing filler
Replacement panels
Heavily curved panels
even where other parts of the same vehicle are manufactured from steel.
It is therefore the customer’s responsibility to confirm that the areas to which magnetic products will be applied are magnetically suitable.
A simple magnet test should be carried out where there is any doubt.
5. Curved Vehicle Panels and Magnetic Kits
Some vehicle panels have significant curvature.
Although a magnetic full-back or panel kit may be offered for a particular vehicle, some sections may not adhere completely to heavily curved areas.
For vehicles with significant panel curvature, a half-back or reduced coverage configuration may provide better magnetic adhesion.
Where we offer a full-back magnetic kit at a price which makes it economical compared with purchasing separate half-back or panel kits, customers may choose to use only those sections which achieve suitable adhesion.
The customer must not use any magnetic section which does not sit securely and safely against the vehicle.
If you are unsure whether magnetic chevrons are appropriate for your vehicle, please contact us before ordering.
6. Magnetic Product Safety and Care
Magnetic vehicle products must be correctly fitted, maintained and inspected.
Customers should:
Ensure both the magnet and vehicle surface are clean and dry before application
Apply the magnet to a suitable flat or appropriately shaped steel surface
Ensure the entire usable magnetic surface is securely seated
Regularly remove and clean magnetic products
Clean the vehicle surface beneath the magnet
Ensure no grit, dirt or contamination is trapped beneath the product
Inspect the product regularly for damage or deterioration
Remove the product if it is not adhering correctly
Follow any product-specific instructions supplied by us
Magnetic products should not be used where they cannot be safely and securely attached.
We cannot accept responsibility for damage or loss caused by using a magnetic product on an unsuitable surface or where the product has not been correctly applied, inspected or maintained.
This does not exclude liability which cannot lawfully be excluded.
7. Chapter 8 Products
Where a product is advertised as a Chapter 8 chevron kit, it is designed and manufactured to provide the relevant rear vehicle conspicuity markings described for that product.
Correct compliance also depends upon matters including:
Selecting the correct product
Selecting the appropriate material specification
Correct installation
Correct positioning
The condition of the markings
The vehicle configuration
The way in which the vehicle is being used
The customer remains responsible for ensuring that the complete vehicle and its use meet any legal, contractual or operational requirements applicable to their activities.
If you require advice regarding a particular product specification, please contact us before ordering.
8. Reflective Material Grades
Some products are available in different reflective material grades.
The available options and prices will be shown on the relevant product page.
Customers are responsible for selecting the grade appropriate for their intended application unless a particular specification has been expressly agreed with us.
Where different grades are offered, appearance, reflectivity, construction and performance characteristics may vary.
9. Placing an Order
When you place an order, you are offering to purchase the goods shown in your order subject to these Terms & Conditions.
An automatically generated order acknowledgement confirms that we have received your order. It does not necessarily mean that we have accepted it.
Before accepting an order we may need to:
Verify payment
Confirm product availability
Confirm vehicle information
Clarify a specification
Confirm delivery availability
Resolve an obvious website or pricing error
A contract will normally be formed when we accept the order, commence manufacture of an approved bespoke product, or dispatch the goods, depending upon the nature of the order.
We reserve the right to decline an order where reasonably necessary.
If we decline an order after taking payment, we will refund any amount properly due.
10. Prices and VAT
Prices are stated in pounds sterling unless otherwise indicated.
Our website may display:
Prices excluding VAT; and
Prices including VAT.
VAT will be charged at the applicable rate.
Before an online order is completed, the checkout will show the total amount payable, including applicable VAT and delivery charges.
Prices displayed online may differ from prices offered through trade accounts, quotations or other sales channels.
We may change prices at any time before an order has been accepted.
11. Pricing Errors
We take reasonable steps to ensure that prices shown on the website are correct.
If an obvious pricing error occurs, we are not obliged to supply goods at the incorrect price where the error would reasonably have been apparent.
If we discover a pricing error after an order is placed, we will contact you.
You may choose either to:
Proceed at the correct price; or
Cancel the affected item and receive a refund of any payment made for it.
12. Payment
Payment is required in accordance with the terms shown at checkout, on an invoice, quotation or agreed trade account.
Online payments may be processed through third-party payment providers.
Orders may not be manufactured or dispatched until the required payment has been received or authorised unless we have expressly agreed credit terms.
13. Trade Accounts and Credit Terms
Where we approve a business customer for a trade or credit account, any additional credit terms notified to that customer will form part of the contract.
Invoices must be paid within the agreed payment period.
We reserve the right to:
Withdraw credit facilities
Reduce a credit limit
Require payment before dispatch
Suspend an account
where invoices are overdue or where we reasonably consider this necessary.
Delivery
14. Delivery Charges
Delivery charges depend upon factors including:
Delivery destination
Parcel size
Parcel weight
Product dimensions
Available courier service
The applicable delivery charge will be displayed during checkout before you complete and pay for your online order.
Delivery charges may vary for destinations including:
UK Mainland
Northern Ireland
Republic of Ireland
Scottish Highlands and Islands
Isle of Wight
Isle of Man
Channel Islands
Offshore islands
Other remote areas
Some unusually large, heavy or awkward products may require a specialist delivery service.
If the website cannot provide an appropriate delivery service or charge, we may contact you before dispatch.
For deliveries outside the United Kingdom, local taxes, import VAT, customs charges or duties may be payable by the recipient unless expressly stated otherwise.
15. Delivery Days and Hours
Deliveries are normally made:
Monday to Friday
between approximately:
08:00 and 18:00
unless a different delivery service has specifically been agreed.
Saturday, Sunday, bank holiday, timed and other special deliveries are not included in our normal delivery service unless expressly agreed.
16. Delivery Timescales
We make reasonable efforts to dispatch and deliver orders within the timescale stated.
Any delivery date is an estimate unless we expressly agree in writing that delivery on a particular date is guaranteed.
Some products are manufactured or assembled to order and require production time before dispatch.
17. Next-Working-Day Delivery
Where a product or website statement indicates that an order may be delivered the next working day when ordered before a stated cut-off time, this is subject to:
The order being received before the applicable cut-off time
Payment being received or authorised
The product and material being available
Production capacity
Any required information being supplied
The delivery address being covered by the relevant courier service
The order being suitable for the relevant courier service
If an order is particularly urgent, please contact us before ordering so that we can confirm what is reasonably achievable.
18. Courier Delays
We use third-party courier companies.
Although we will make reasonable efforts to assist where a delivery is delayed, delays can occur for reasons outside our direct control.
Nothing in these Terms & Conditions removes any statutory consumer rights relating to delivery.
19. Receiving Goods
Customers should inspect goods as soon as reasonably possible after delivery.
If goods or packaging are visibly damaged, please photograph:
The external packaging
The shipping label
The internal packaging
The damaged product
and contact us promptly.
Where possible, visible damage should also be noted with the courier.
A consumer’s statutory rights are not lost simply because damage was not recorded with the courier at the moment of delivery.
20. Proof of Delivery
Courier delivery may be evidenced by:
A signature
Printed name
Courier photograph
Electronic delivery confirmation
GPS delivery information
Other reasonable delivery evidence
Goods may be accepted at the delivery address by someone other than the person who placed the order.
Customers should therefore provide an address where someone is likely to be available to receive the goods.
21. Failed Delivery and Re-Delivery
If the courier cannot complete delivery, they may:
Attempt delivery again
Provide instructions for re-delivery
Offer collection from a depot or collection point
Contact the recipient directly
Where the courier service permits, re-delivery may be attempted on up to two further occasions.
If the parcel remains undelivered, it may be held by the courier for approximately five days before being returned to All About Chevrons.
Where a parcel is returned because:
Nobody was available to receive it
An incorrect or incomplete address was supplied
The customer did not arrange re-delivery or collection
Delivery failed for another reason attributable to the customer
the customer may be responsible for the reasonable costs of:
Returning the parcel to us; and
Any subsequent re-delivery.
For consumers, charges will only be applied where permitted by law.
22. Change of Delivery Address
If you request a change of delivery address after dispatch, we cannot guarantee that the courier will be able to redirect the parcel.
An additional charge may apply, particularly where the new address falls within a different delivery zone.
23. Safe-Place Deliveries
Where you specifically instruct us or the courier to leave goods without signature or in a nominated safe place, the courier may leave the parcel in accordance with those instructions.
For business customers, risk may pass once delivery has been completed in accordance with the agreed instructions.
Nothing in this provision removes consumer rights which cannot lawfully be excluded.
24. Risk and Ownership
For consumer purchases, risk will pass in accordance with applicable consumer law, normally when the goods come into the physical possession of the consumer or a person identified by the consumer to receive them.
For business customers, risk normally passes when the goods are delivered to the agreed delivery address or collected by or on behalf of the customer.
Where legally permitted, ownership of goods supplied to a business customer will remain with Top Notch Signs & Graphics Limited until payment for those goods has been received in full.
Cancellations and Returns
25. Consumer Change-of-Mind Returns
Consumers purchasing qualifying standard, non-personalised goods through our website or another distance-selling method normally have the right to cancel without giving a reason.
You must notify us that you wish to cancel within 14 days of receiving the goods.
Once you have notified us, you then have a further 14 days to return the goods.
To request a return, contact:
Email: info@allaboutchevrons.com
Telephone: 023 9252 0333
Please provide your name, order number and details of the goods you wish to return.
Consumers exercising a statutory right to cancel will not be charged a restocking fee.
26. Condition of Consumer Returns
Consumers may inspect and handle goods to the extent reasonably necessary to establish their nature, characteristics and suitability.
Returned goods should, wherever possible, be:
Complete
Undamaged
Unused beyond reasonable inspection
In their original packaging
In a condition suitable for resale
Where the value of the goods has been reduced because they have been handled beyond what would reasonably be necessary to inspect them, we may make an appropriate deduction from the refund where permitted by law.
27. Consumer Return Shipping
Where a consumer returns correctly supplied goods because they have changed their mind, the direct cost of returning the goods is the responsibility of the consumer.
We recommend using a tracked and appropriately insured delivery service.
This does not apply where we are responsible for return costs because the goods are faulty, incorrectly supplied or otherwise do not conform to the contract.
28. Consumer Refunds
Where a consumer validly exercises their statutory right to cancel, we will refund:
The price paid for the returned goods; and
The cost of our standard outbound delivery service.
If you selected a more expensive premium, express or enhanced delivery service, we are only required to refund an amount equivalent to our standard delivery charge.
We may withhold the refund until:
We receive the returned goods; or
You provide satisfactory evidence that they have been returned,
whichever occurs first.
Refunds will normally be made using the original payment method.
29. Bespoke and Personalised Consumer Goods
The statutory consumer change-of-mind cancellation right does not normally apply to goods which have been made to the consumer’s individual specifications or clearly personalised.
Examples may include:
Products made to measurements supplied specifically by the customer
Custom-sized products outside our normal range
Products incorporating customer-specific artwork
Products incorporating a customer’s logo or wording
Products specially modified to a customer’s individual specification
The fact that a normal standard-range chevron kit is manufactured or assembled after the order is placed does not by itself necessarily make that product bespoke.
This provision does not affect a consumer’s rights where goods are faulty, incorrectly supplied or not as described.
30. Business Customer Returns
Business customers do not have an automatic consumer-style statutory cooling-off or change-of-mind right.
Correctly supplied goods purchased by a business customer may therefore only be returned with the prior agreement of All About Chevrons.
Any decision to accept such a return is entirely at our discretion and is offered as a goodwill commercial arrangement.
Acceptance of a goodwill return on one occasion does not create an ongoing or automatic right of return.
31. Conditions of a Goodwill Business Return
Where we agree to accept correctly supplied goods back from a business customer:
The return must be authorised by us in advance.
Unless otherwise agreed, the goods must be returned within 14 days of our agreeing to accept the return.
Goods must be unused, complete and undamaged.
Goods must be returned in their original packaging where applicable.
Goods must be in a condition suitable for resale.
The business customer is responsible for all return shipping and carriage costs.
The original outbound delivery or shipping charge is non-refundable.
A 50% restocking charge will be deducted from the price paid for the returned goods.
If we arrange collection or return carriage on behalf of the business customer, the cost of that collection or carriage may also be deducted from any refund or credit due.
For clarity, where a goodwill business return is accepted, the maximum refund or credit will normally be 50% of the price paid for the returned goods, less any collection or return carriage costs paid by us on the customer’s behalf.
32. Business Customers – Bespoke or Specially Manufactured Products
Bespoke, personalised, specially manufactured, specially ordered or modified goods supplied to a business customer are not normally returnable because:
They are no longer required
The customer has changed their mind
The wrong product was ordered
The customer’s requirements have subsequently changed
We may choose to assist at our discretion, but we are under no obligation to accept such a return.
This does not affect rights relating to products which we accept are faulty or incorrectly supplied.
33. Incorrectly Ordered Products
It is the customer’s responsibility to select the correct:
Vehicle
Model
Year
Door configuration
Roof height
Coverage
Material
Reflective grade
Magnetic or self-adhesive option
Product specification
If you are unsure, please contact us before ordering.
Consumers
Where a consumer orders the wrong standard, non-personalised product, this does not remove any statutory cancellation right which would otherwise apply.
Business Customers
Where a business customer orders the wrong standard product, this is treated as a change-of-mind return.
Any return is therefore entirely at our discretion and, if accepted, will be subject to:
The 50% restocking charge
Return shipping costs
The original delivery charge remaining non-refundable
Faulty or Incorrect Goods
34. Faulty, Damaged or Incorrect Goods
The change-of-mind return provisions and B2B restocking charge do not apply where we accept that goods are:
Faulty
Incorrectly supplied by us
Materially different from the agreed specification
Not as described
If you believe there is a problem with your order, please contact:
or:
023 9252 0333
Please provide where appropriate:
Your order number
A description of the issue
Photographs
Photographs of packaging where transit damage is involved
Vehicle details
Any other information reasonably required to investigate the issue
35. Consumers – Faulty Goods
Consumer purchases are protected by applicable consumer law, including the Consumer Rights Act 2015.
Goods supplied to consumers must meet the standards required by law, including being:
Of satisfactory quality
Fit for purpose where applicable
As described
Where goods do not meet the required standard, we will provide the remedy required by applicable law.
Where we are legally responsible for accepting the return of faulty or incorrectly supplied goods, we will bear the reasonable return costs.
The 50% business restocking charge does not apply to consumers.
36. Business Customers – Faulty Goods
Business customers should inspect goods promptly and notify us of faults, damage or discrepancies as soon as reasonably practicable.
Where we accept that goods are faulty, incorrectly supplied or do not conform to the agreed contract, we will provide an appropriate remedy in accordance with the contract and applicable law.
The 50% goodwill restocking charge does not apply to goods which we accept are faulty or incorrectly supplied by us.
Installation and Product Care
37. Self-Adhesive Chevron Installation
Self-adhesive products must be fitted to an appropriate clean, dry and properly prepared surface.
Customers should follow the fitting instructions supplied by us or available through our application guide.
In particular, unless the product instructions specifically state otherwise, our self-adhesive chevron kits should not be applied wet.
We cannot accept responsibility for product failure caused by matters including:
Incorrect application
Wet application where not recommended
Incorrect surface preparation
Dirt, wax, polish or contamination
Unsuitable surfaces
Poor or defective paintwork
Application outside appropriate conditions
Incorrect storage
Failure to follow fitting instructions
Accidental damage
Misuse
This does not affect rights where the material itself was faulty when supplied.
38. Vehicle Paintwork
Vehicle paintwork, repairs and refinishing vary considerably.
Customers are responsible for ensuring that the vehicle surface is suitable for the application or removal of self-adhesive or magnetic products.
We cannot accept responsibility for failure of:
Poor paintwork
Non-original paintwork
Loose paint
Incorrectly cured paint
Existing repairs
Filler
Corrosion
Previously damaged surfaces
where such failure was not caused by a defect in the product supplied by us.
Warranty
39. Two-Year Materials Warranty
Where a chevron kit is advertised as carrying our 2-Year Materials Warranty, that warranty applies to qualifying defects in the materials supplied, subject to the conditions of the warranty.
The warranty is in addition to any statutory consumer rights.
The materials warranty does not automatically cover problems caused by:
Incorrect fitting
Incorrect surface preparation
Application to an unsuitable surface
Failure of underlying paintwork
Accidental damage
Collision damage
Misuse
Incorrect cleaning
Chemical damage
Pressure washing or other cleaning methods used inappropriately
Normal wear and tear
Damage caused by third parties
Failure to follow application or care instructions
Magnetic products being used on unsuitable surfaces
We may ask for photographs and other reasonable information to assess a warranty claim.
Where appropriate, we may also require the affected product to be returned for inspection.
Any product-specific written warranty terms supplied with the product will also apply.
Artwork and Intellectual Property
40. Customer-Supplied Artwork
Where a customer supplies artwork, logos, designs, photographs or other material, the customer confirms that they have the necessary rights and permissions for us to reproduce that material.
The customer must not ask us to reproduce material which unlawfully infringes another person’s intellectual property rights.
41. Production Files
Working files, templates, production drawings, layouts and other files created by All About Chevrons remain our property unless otherwise expressly agreed in writing.
Where we recreate or improve customer artwork, any agreed artwork charge covers the work involved in preparing that artwork for our production purposes unless we expressly agree to supply editable source files.
42. Colour Reproduction
Screen displays, printing systems and physical materials reproduce colours differently.
Colours displayed on a computer, tablet or mobile device therefore cannot be guaranteed to exactly match the finished physical product.
Material batches may also show minor variations.
Reasonable colour variation does not necessarily constitute a defect.
Liability
43. Consumers
Nothing in these Terms & Conditions excludes or limits our liability where it would be unlawful to do so.
Nothing excludes liability for:
Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any other liability which cannot legally be excluded or limited
A consumer’s statutory rights are unaffected.
44. Business Customers
This section applies to business customers only.
To the fullest extent permitted by law, we will not be liable to a business customer for:
Loss of profit
Loss of revenue
Loss of business
Loss of anticipated savings
Loss of opportunity
Loss of goodwill
Indirect or consequential loss
arising from an order or contract.
Subject to liabilities which cannot lawfully be limited, our total aggregate liability arising from a particular order will not normally exceed the total price paid or payable to us for that order.
Nothing in these terms limits liability for:
Death or personal injury caused by negligence
Fraud
Fraudulent misrepresentation
Any other liability which cannot lawfully be excluded or restricted
45. Events Outside Our Reasonable Control
We will not be responsible for delay or failure to perform an obligation where caused by circumstances genuinely outside our reasonable control.
Examples may include:
Severe weather
Fire
Flood
Industrial action
War
Civil emergencies
Government restrictions
Major transport disruption
Courier network failure
Utility failure
Major telecommunications failure
Material shortages caused by circumstances outside our reasonable control
We will make reasonable efforts to minimise the effects of such events.
Consumer statutory rights remain unaffected.
Website and Intellectual Property
46. Website Copyright
Unless otherwise stated, website material including:
Text
Photographs
Graphics
Product illustrations
Vehicle drawings
Logos
Designs
Page layouts
Videos
is owned by or licensed to Top Notch Signs & Graphics Limited and is protected by applicable intellectual property law.
Website content may be viewed and used for normal purchasing purposes.
You must not reproduce, republish, redistribute or commercially exploit our website content without prior permission except where permitted by law.
47. Trademarks
Our trademarks, branding and logos may not be used without permission.
Third-party trademarks appearing on our website remain the property of their respective owners.
Privacy
48. Personal Information
We process personal information in accordance with our Privacy & Cookie Policy.
This includes information relating to:
Customer accounts
Orders
Payments
Deliveries
Enquiries
Website analytics
Google Analytics
Google advertising
Microsoft/Bing advertising
Cookies and tracking technologies
Please refer to the current Privacy & Cookie Policy on our website for full details.
Complaints
49. Complaints and Queries
If you are unhappy with a product or service, please contact us so that we have an opportunity to investigate and resolve the issue.
Email: info@allaboutchevrons.com
Telephone: 023 9252 0333
Please provide your order number and enough information for us to investigate the matter.
General Terms
50. Changes to These Terms
We may update these Terms & Conditions from time to time.
The terms applying to an order will normally be the version in force when the contract is entered into.
Updating the website terms will not retrospectively alter an existing contract unless the parties agree otherwise or the change is required by law.
51. Severability
If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, it will be modified or removed to the minimum extent necessary.
The remaining provisions will continue in force.
52. Waiver
If we do not immediately enforce a provision of these Terms & Conditions, this does not mean that we have waived our right to enforce it later.
53. Third-Party Rights
Unless expressly stated otherwise, a person who is not a party to the contract has no right to enforce these Terms & Conditions.
54. Transfer of Rights
A customer may not transfer their rights or obligations under a contract without our agreement where our consent is reasonably required.
We may transfer our rights or obligations to another organisation where legally permitted and where doing so does not unlawfully reduce a consumer’s rights.
55. Governing Law
These Terms & Conditions and contracts entered into with Top Notch Signs & Graphics Limited trading as All About Chevrons are governed by the laws of England and Wales.
For business customers, the courts of England and Wales will have exclusive jurisdiction unless otherwise agreed in writing.
Consumers retain any rights they have under applicable law concerning where legal proceedings may be brought.
Contact Details
All About Chevrons
A trading name of Top Notch Signs & Graphics Limited
Company Number: 04562322
Registered in England and Wales
Unit C4 Daedalus Park
Daedalus Drive
Lee-on-Solent
Hampshire
PO13 9FX
United Kingdom
Telephone: 023 9252 0333
Email: info@allaboutchevrons.com